Frequently Asked Questions

See our most common questions below

General Questions

1. Where are you located?

2. Do you have a retail store?

3. How can I contact you?

4. Do you offer gift certificates?

6. What payments methods do you accept?

7. Do you wholesale?

8. What are your business hours?

9. Do you offer coupons?

Custom Embroidery

1. How long will it take to get my stock or semi-custom order?

2. How long will it take to get my order if it is fully custom?

3. Do all your patches come with Velcro™?

4. Where are fabrics and threads sourced for patches?

5. Do your nametapes comply with Armed Forces regulations?

6. Where are your patches and nametapes made?

7. How do your patches differ from similar ones sold at other retailers?

8. Can I request custom artwork on patches?

9. Do you offer bulk discounts for large orders?

10. Are there any limitations on what can be embroidered on a patch or name tape?

12. Is there a minimum on your products?

13. How much does custom embroidery cost?

14. Can I change or cancel my order?

Shipping and Returns

1. Do you offer international shipping?

2. My order is incorrect, what do I do?

3. What is your return policy for non-custom items?

4. Can I return custom items?

5. Why can’t you ship IR patches internationally?