Frequently Asked Questions

See our most common questions below

General Questions

1. Where are you located?

2. Do you have a retail store?

3. How can I contact you?

4. Do you offer gift certificates?

5. What types of products do you carry?

6. What products do you manufacture?

7. Do all your patches come with Velcro™?

8. What items in your store can be customized?

10. What payments methods do you accept in-store and online?

13. Do you wholesale?

14. Are you hiring?

Custom Embroidery

1. How much does custom embroidery cost?

2. Can I return custom embroidered items?

3. How long does it take for a custom order to be made?

4. Where are fabrics and threads sourced for patches?

5. Do your nametapes comply with Armed Forces regulations?

6. Where are your patches and nametapes made?

7. How do your patches differ from similar ones sold at other retailers?

8. Can I request custom artwork on patches?

9. Do you offer bulk discounts for large orders?

10. Are there any limitations on what can be embroidered on a patch or name tape?

11. Do all your patches come with Velcro™?

Shipping and Returns

1. Do you offer international shipping?

2. Do you offer gift wrapping or personalized message cards?

3. My order is incorrect, what do I do?

4. What is your return policy for non-custom items?

5. Why can’t you ship IR patches internationally?