Frequently Asked Questions

We are located in the heart of the bluegrass state, Kentucky. At 4707 Rockwell Road, Winchester, KY.

Unfortunately we do not have a store front anymore, however all of our products are available online for purchase. Someone is also always available to help during business hours and we can offer in store pick ups for local customers.

To reach us by phone call 859-355-5244 or toll free at 1-844-305-4841. 

You can also email us at info@tacticalgearjunkie.com.

For custom sales, please email sales@tacticalgearjunkie.com or give us a call.

Yes, we offer both online and in-store gift certificates.  Purchase them here.

Suck it up buttercup.

We accept all major credit cards, Visa, MasterCard, American Express and Discover Card, as well as PayPal and Amazon Pay. 

Yes, we wholesale.  For questions about or dealer packages, please contact us.

Our business hours are as follows: 

Sunday: Closed

Monday: 9am-5pm est

Tuesday: 9am-5pm est

Wednesday: 9am-5pm est

Thursday: 9am-5pm est

Friday: 9am-5pm est

Saturday: Closed

We currently do have a current promotion available to all customers! Please use code: MORALE10 during checkout to receive your discount but make sure you sign up for our newsletter as we will sometimes throw extra discounts or codes in there! 

***DISCOUNT CODE CAN ONLY BE USED ON WEBSITE PURCHASES***

-Stock orders are processed and fulfilled within 2-3 business days and shipped out.

-Semi-custom orders are processed within 5-7 business days and shipped out.

-State side orders are usually delivered within 3-5 business days unless a expedited shipping option is chosen during checkout.

- International orders can take anywhere from 7-16 days to deliver.

None the less, delivery details will be provided in a confirmation email, when your order ships.

Fully custom orders take a bit longer because of the care and attention that goes into our custom products, so these items can take a little bit longer to complete. Starting from building a file, running tests on the machines, to the completion of your order, details matter, no matter how big or small. Also depending on the quantity of your order, it all makes a difference but we try our best to get out custom orders 4-6 weeks after the artwork is approved. 

As always, please feel free to contact us if you have an upcoming event or deployment and we will do our best to meet your deadline.

All our patches come with hook fastener backing unless the title specifically list “sew-on” We sell the soft loop side in our store separately. Custom patches can be made with either option, please specify your preference when placing your order.

All of our patches are made using American made nylon cotton rip-stop fabrics from textile mills in MO or NJ. Our thread is made by Robinson & Anton, American & Efrid and Madeira.

WE DO NOT USE FABRIC OR THREAD MADE IN CHINA FOR ANY PATCHES.

Yes, our nametapes are all made to spec and are BERRY Compliant.

We make all of our patches and nametapes in our production facility, located in Winchester, Kentucky. We utilize state of the art embroidery equipment and an experienced team of embroiderers, artists and quality control specialists to ensure every product we make is of the highest quality. 

Great question, as mentioned previously we only use the highest quality of fabrics and threads to produce our embroidered products. Many other online retailers who sell similar products outsource their production overseas to save on operating costs. However, we find that in many instances these products are of poor quality due to their inferior fabric and threads as well as sloppy stitching and poor QC. This difference in quality translates to us being able to provide a consistent, long lasting and visually appealing product.

Yes absolutely! To request a quote for custom artwork please fill out this form. Please allow up to 24 hours for an e-mail response from our sales department.

Yes we do! Please contact us at sales@tacticalgearjunkie.com regarding discounts for bulk purchases. For other custom patches we offer incremental quantity discounts. To get a quote please fill out this form.

The main limitation to what can be put on a patch is due to text limitations, wherein we can only fit so much text in the space provided. There are also some patch designs that are too detailed for embroidery, such as small lettering or intricate designs. Should this be the case, we do have other options, such as printed patches. Barring these limitations, of course we support everyone’s First Amendment rights to self-expression.

We only have a minimum on a few types of products, such as our custom pvc patches and our custom stickers. 

• Price will depend on size, quantity and complexity.
• We offer several semi-stock options via our website which include military style name tapes, name patches and flak patches. These range in price anywhere from $1.50 for a name tape up to $16.99 for a custom flak patch with your logo.
• For our fully customized patches, we charge a one-time artwork fee for an order under 50 patches. This can range anywhere from $5 to $50 but most designs are $20. Feel free to submit your design idea to us for a quote!

Yes, we do ship internationally. Most shipping options (carriers & costs) will be visible during checkout. However, some areas we cannot currently ship to due to carrier restrictions. 

For those customers we do have other options available through other carriers, you would need to message us at info@tacticalgearjunkie.com with your order details and full shipping address, so we can get estimated shipping cost through those carriers.

Mistakes happen, and while we do our best to catch them, lets face it, we are human and miss things. Please contact us by phone or e-mail and we will be happy to work with you in resolving your issue.

You may return most new, unopened items within 30 days of delivery for a full refund.

 We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

New and unopened special ordered apparel will also be elgible for a refund but there will be a 15% restocking fee. 

We do not accept returns on any customized items unless the item is defective in quality or an error was made in spelling/colors. We do our best to catch mistakes and will work with you on a resolution should there be an issue.

The International Traffic in Arms Regulations or ITAR is a set of government regulations that controls the import and export of certain defense related articles contained in the United States Munitions List (USML). As per these regulations, IR patches are not to be sent outside of the United States (including APO's) in the interest of national security and the safety of our troops at home and abroad.